Build your success By creating teams that excel; put humanity & empathy into your people management and watch your team grow

Hi, I'm Elaine...

Coach & Mentor for Customer-Focused Managers who want to become tomorrows Leaders...

If you work in any customer environment from Contact Centres to Retail; from CRMs to Customer Experience then I’m here to help YOU:


Increase your Team’s productivity

Improve the output quality

Drive up employee engagement and motivation

Recruit the right talent and retain the best talent

Develop your skills and abilities

Realise you’re not winging it and you really can do the job!

I'm here to quiet that little voice on your shoulder telling saying you've been overpromoted, you're not good enough, you're the only one who feels like this...

I'll fill that gap left by a lack of training, coaching and mentoring. Your sounding board, guide, coach and mentor.

Working with me is really simple…

Step 1: 

Book a 15min call to discuss your unique needs & agree the right coaching/mentoring package

Step 2:

I get to know you and facilitate your growth where it’s required

Step 3:

Implement the agreed actions after each session and watch yourself and your team grow!

"She is very intuitive, gets the gist of what you want to achieve and will make you think of things you hadn’t even considered!."
"I would highly recommend Elaine. Passionate about what she does and very easy to talk to and empathetic. A quality service that provides you with the tools to move on. Super friendly approach and a pleasure to work with.."

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